We understand that circumstances can change after a purchase. If you need to return an eligible product, please review the guidelines below.
Return Period
Eligible products may generally be returned within 30 days after delivery.
To be accepted, returned products should be unused, undamaged, and in their original condition. Original packaging, labels, accessories, and other included materials should be returned where applicable.
Items That Are Not Eligible
Certain products may be excluded from our return policy, including:
- Personalized items
- Customized merchandise
- Special-order or made-to-order products
- Digital goods
- Gift cards
- Final-sale items
- Used products
- Products damaged after delivery due to improper use or handling
Damaged or Incorrect Products
If an item arrives damaged, defective, or different from the item purchased, please contact us promptly.
We may request photographs and order information to help us evaluate the issue.
If the issue is confirmed, we will determine an appropriate solution, which may include a replacement or refund.
Refund Processing
Approved refunds are generally returned to the original payment method.
Once a refund has been initiated, the time required for the funds to appear may vary according to the payment provider or financial institution.
Return Shipping
For returns resulting from a change of mind, personal preference, or an incorrect selection, the customer may be responsible for return shipping costs.
Different arrangements may apply when a return is required because of an incorrect, defective, or damaged product.
Returns that do not meet the conditions described above may not be accepted.